Refund policy

SHIPPING TERMS

We are committed to ensuring your orders reach you promptly and efficiently. Upon placing an order, you will receive an instant confirmation email with your order details. Our priority is to dispatch your order swiftly, typically within 48 hours on business days. In the event an item is out of stock, we will notify you via phone call or SMS with the expected dispatch date.

  • Domestic Shipping (Pakistan): A standard shipping charge of Rs 200 applies to all orders, regardless of package size.
  • Delivery Service: Nationwide deliveries are facilitated through Post-Ex.
  • Delivery Time: For orders outside Lahore, the projected delivery time is 2-4 business days.
  • International Shipping: For international deliveries, we use DHL. Please contact us at thessentials.pk@gmail.com  for shipping costs based on your destination.
  • Tracking: Track your order status anytime. If you don’t receive your order within the specified time, contact us at thessentials.pk@gmail.com or call /WhatsApp for Customer Service at +92-327-9477779. Please have your order number ready.

Please note that deliveries will be made to the shipping address provided during checkout and cannot be redirected to an alternative address.

In case of unexpected delays, if you do not receive your order within the expected timeframe, please email us at thessentials.pk@gmail.com or call/WhatsApp us at +92-327-9477779. Ensure you have your order number handy when you contact us.


Exchange Policy

We offer a 7-day goodwill exchange policy under the following conditions:

  • The item is returned in its original packaging.
  • The product seal is intact.
  • The packaging has not been tampered with.

Please note: Items purchased during a sale cannot be exchanged unless the received product does not match your order.

How to Exchange an Item:

  • Email thessentials.pk@gmail.com to request an exchange, specifying your order number and item details.
  • Return the item to: The Essentials.

Attention: Returns Department

Address: House No 80-A Street 2, Model Town Link Rd, Sector A1 Lahore, 54000, Pakistan.

  • Upon receipt, we will send your replacement item. You are responsible for applicable shipping charges.

Returns Policy

We offer full refunds or replacements for faulty or damaged goods. If you change your mind about your purchase:

  • Products must be unopened and in their original condition.
  • Return within 7 days of receipt.
  • Include proof of purchase/order information.

How to Return an Item:

  • Email thessentials.pk@gmail.com  with pictures of the damaged or faulty items.
  • Specify your reason for return, order number, and item details.
  • Return the item to the above address.
  • Once received, we will issue a credit voucher equivalent to the returned item’s value. You are responsible for applicable shipping charges.

Cancellation

To cancel an order, notify us immediately. Orders are usually shipped within 24 hours, so prompt communication is crucial:

  • Email order cancellation requests to thessentials.pk@gmail.com or call/WhatsApp Customer Service at +92-327-9477779.
  • Orders cannot be canceled once shipped.