Refund & Replacement Policy

Because our products are edible and fall under consumable goods, we do not accept returns or exchanges once an order has been delivered.

However, we want you to have a safe and reliable experience with Every purchase.

If your item arrives damaged or faulty

We offer full refunds or replacements only in cases where the product is:

• Damaged on arrival

• Faulty

• Incorrect / not the item you ordered

What we need from you

To process a refund or replacement for a damaged or incorrect item, please:

1. Email theessentialss.pk@gmail.com

2. Attach clear photos or videos showing the issue

3. Include your order number, full name, and item details

Important Notes

• Claims must be submitted within 24 hours of receiving your order.

• No returns or exchanges are accepted for reasons related to change of mind, taste preference, or opened packaging.

• As per hygiene and food safety standards, consumable items cannot be returned under any circumstances.

Shipping

If approved, we will ship a replacement item or issue a refund.
Shipping charges may apply depending on the case.